Privacy Policy

Our Commitment to Privacy

Rosie’s Lighthouse ("we", "us", "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This Privacy Policy explains how we collect, use, hold and disclose personal information, and how individuals may access and correct their personal information or make a privacy complaint.

What is Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not.

What Personal Information We Collect

We may collect the following types of personal information:

•       Name and contact details (address, phone number, email address)

•       Business name and ABN where you deal with us in a business capacity

•       Details of products or services you have enquired about or purchased

•       Records of correspondence or communications between us

•       Payment and billing information

•       Any other information you provide to us voluntarily

We will only collect personal information that is reasonably necessary for one or more of our business functions or activities. We do not collect or retain personal financial information.

How We Collect Personal Information

We collect personal information in a number of ways, including:

•       Directly from you when you contact us, make a purchase, or use our services

•       From publicly available sources

•       From third parties such as referral partners or service providers, where you have consented or where we are otherwise permitted by law

Where it is reasonable and practicable, we collect personal information directly from the individual concerned.

Purpose of Collection

We collect, hold, use and disclose personal information for the following purposes:

•       Providing our products and services to you

•       Processing payments and managing accounts

•       Communicating with you about your enquiries, orders or complaints

•       Sending you information about our products, services or promotions (where you have opted in or where permitted by law)

•       Complying with legal and regulatory obligations

•       Improving and developing our products and services

We will not use or disclose personal information for a purpose other than the primary purpose of collection without your consent, unless an exception under the Privacy Act 1988 (Cth) applies.

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

•       Service providers and contractors who assist us in operating our business (for example, IT providers, payment processors or delivery services), who are required to keep the information confidential and use it
only for the purpose for which it was disclosed

•       Professional advisors such as lawyers or accountants

•       Government agencies, law enforcement or regulatory bodies where required or authorised by law

We do not sell, rent or trade personal information to third parties for marketing purposes.

Overseas Disclosure

We do not disclose personal information to overseas recipients. If this practice changes, we will update this Privacy Policy and take reasonable steps to ensure any overseas recipient handles personal information in a manner consistent with the APPs.

Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Personal information is stored in secure systems. When personal information is no longer needed for any purpose, we will take reasonable steps to destroy or de-identify it.

No method of electronic transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request that we correct that information if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us using the details set out in section 11 below. We will respond to your request within a reasonable time and, in any case, within 30 days. We will not charge a fee for making a request but may charge a reasonable fee to cover the cost of providing access.

We may refuse access or correction in certain circumstances permitted by law. If we refuse your request, we will give you written reasons.

Privacy Complaints

If you believe we have interfered with your privacy, you may lodge a complaint with us in writing using the contact details in section 11. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001

Contact Us

For any privacy-related enquiries, requests or complaints, please contact:

Rosie’s Lighthouse
Attn: Privacy Officer
Email: admin@rosieslighthouse.com.au
Phone: 0439 388 393

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.